86-200/86-200-1 BOT 08-07-08, 06-21-12 STUDENT COMPLAINTS AND GRIEVANCE (POLICY AND PROCEDURE) Policy 1. Definition: A grievance is defined to be a claim (request or complaint) by a student not covered under the Personnel Complaints and Grievance procedures. 1. Oglala Lakota College is interested in students’ views regarding College operations. For this reason, avenues are provided to students to enable them to express any concerns, or complaints they may have about this college. A student may express a concern or complaint orally. An informal Student Complaint Form (86 – 200 – 2 Exhibit) should be filled out by the student or the person hearing the complaint so that the concern can be tracked. The student’s name does not appear on the form. When there is a written complaint, it will be the responsibility of personnel concerned to find a remedy for the complaint. 2. If the student is not satisfied with the remedy, he/she may choose to move on to the formal process of resolving the complaint/grievance. Timelines are to be adhered to unless the parties involved in the grievance agree to modifications. Grievances regarding grades do not fall under this policy but are dealt with in the policy 76 – 200. Student Grievance Procedure Step 1: Student here after referred to as grievant, will submit a written grievance within ten working days of the incident to the District Director where the student is registered, with proper documentation and stated outcomes. Step 2: District Director will attempt to resolve the issue by calling a meeting with the concerned parties. This meeting will be called within five working days of receiving the written grievance from the student. Step 3: If the issue is not resolved at this level, the grievant will take it to the Local Board at the next scheduled meeting If the Local Board is not scheduled to meet within ten working days, a special meeting will be called within ten working days to deal with this issue in a timely manner. Step 4: If the issue is not resolved at this level within five working days, the grievant will take it to the Vice President for Instruction, Coordinator for Support Services and the permanent sub-committee “Appeals Committee” which consist of members from the Student Services Committee in ten working days. Step 5: If the issue is not resolved at this level within five working days the grievant may appeal the decision to the hearing officer who must render a decision on the grievance within 10 days of receipt of the appeal. The decision of the hearing officer is final. NOTE* 1. Rapid City Extension and Cheyenne River College Center will skip Step #3 2. In the event the Grievance involves the District Director the Support Services Coordinator will assume the role of the Director in this process. 3. Student can have representation at their own expense.
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